Help

Getting started

How Swaru works, and the five steps that get it answering your customers.

How it works

Swaru gives your business three things:

• A help chat on your website. It answers from your own docs and links to the pages it used. When your docs don't cover a question, it offers to pass it to a person instead of guessing.
• An inbox for your team. Support email you forward arrives with a suggested reply when your docs cover it. Questions the chat hands to a person arrive beside it.
• Insights. What customers ask, what the chat couldn't answer, and the gaps in your docs.

The AI does not email your customers. A suggested reply waits until someone on your team sends it, edits it, or writes their own.

Signing in

Your team works at https://getswaru.com/team, on pages called Home, Inbox, Insights, Chat, Email, Integrations, Team and Plan. You sign in with a link we email you: there is no password. See Your team.

Set it up

1. Allow your website. On the Chat page, an admin adds your website under Websites allowed to embed and presses Save. See Putting the chat on your site.
2. Point it at your docs. On the same page, set Docs site, save, then press Crawl the docs now. See Adding your docs.
3. Paste the chat on your site. Copy the line under Put it on your site into every page of your website.
4. Forward your support email to the forwarding address on the Email page. See Forwarding your support email.
5. Bring in your team. An admin adds people on the Team page.

Home shows what is left to set up and marks each step done. The chat step counts as done when the first question arrives.

What your plan includes

Every plan has the help chat, suggested replies to forwarded email, and insights. Replying from the inbox, Slack, signed-in visitors and testing your docs against past questions are on Growth and Scale. Freemius and account actions are on Scale. See Plans, limits and billing.

Still stuck? Write to hello@getswaru.com.